Return Policy

Thank you for shopping at renvika. We value your satisfaction and strive to provide a smooth return experience.

1. Return Eligibility

  1. Items may be returned within 15 days of delivery.

  2. Returned items must be unused, unwashed, and in their original condition.

  3. All original packaging, accessories, and tags must be included.

2. Non-Returnable Items

  The following items are not eligible for return:

  • Clearance or final sale items

  • Personalized or custom-made products

  • Items showing signs of use or damage caused by the customer

3. Return Process

  1. Please contact our customer support before sending any items back.

  2. Provide your order number and reason for return.

  3. Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

  Customers are responsible for return shipping fees unless the item is defective or incorrect.

5. Refunds

  1. Once the returned item is received and inspected, we will notify you of the refund status.

  2. Approved refunds will be issued to the original payment method.

  3. Refund processing may take 5–10 business days depending on your payment provider.

6. Exchanges

  We currently do not offer direct exchanges. Please return the item and place a new order.

7. Damaged or Incorrect Items

  If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos.

8. Late or Missing Refunds

  If you have not received your refund after the processing period, please check with your bank or payment provider before contacting us.